Transdev Sydney & Parramatta Light Rail
Accessible Travel | Sydney and Parramatta Light Rail
If you have limited mobility, you can travel on all light rail services. Transdev journey makers can assist you with getting on and off light rail vehicles. There are ramps or lifts for getting to and from the platform and all light rail stops have network maps and electronic information displays indicating when the next service is due.
Emergency Help Points are located onboard every light rail vehicle and at all light rail stops. These points can be used in urgent situations or emergencies. When pressed, the button connects customers directly to the Operations Control Centre to connect you with someone 24/7 who can assist with providing immediate assistance and, if required, arrange emergency services.
Onboard, the Emergency Help Point also serves as an alternative if a customer cannot access the blue disability or assistance button. To activate it, customers should press and hold the button for a few seconds until the connection is established.
Customer Information Help Points are located on all platforms and are designed to provide assistance in non-emergency situations. Customers can use these to request help with boarding or alighting, to ask for travel information, or to seek guidance on alternative transport options. Pressing the button connects directly to the Operations Control Centre. Where possible, customers needing extra boarding time are encouraged to press the Customer Information Help Point at least ten minutes before their journey begins. This allows the team to notify the driver in advance. To make the process smoother, customers should also position themselves at the front of the light rail vehicle so the driver can easily identify and assist them when boarding.
Inside each light rail vehicle, a blue disability or assistance button is located in the designated accessibility area. This button should be pressed by customers who need extra time to alight at their destination. Pressing it alerts the driver to provide additional time before the doors close. To ensure a safe and comfortable journey, customers are encouraged to press the button before the vehicle reaches their stop. For boarding, those who may need extra assistance should wait on the platform near the mobility dots, which provide direct access to the designated accessibility area and make it easier to reach the assistance button once onboard.
For detailed information on travelling with wheelchairs, scooters, assistance animals, vision impairment and other accessibility services, please visit the Transport for NSW website: Accessible Light Rail Travel – Transport for NSW
Have a Go Program
Have a Go is a Transdev program designed to empower all customers including people with disabilities to travel independently on light rail.
During tailored sessions, our friendly customer service team provides hands-on guidance, showing you how to plan your trip, get assistance when you need it, and make the most of accessibility features on platforms and vehicles.
How it works
You or your group will travel on the Sydney or Parramatta Light Rail with one of our customer experience journey makers. Along the way, you’ll learn about accessibility features, pick up trip-planning tips, and have the chance to ask questions. You’ll also get to practise your new skills in real time, so you feel more confident travelling on your own.
How to join
It’s easy — just email tds.communications@transdev.com.au and we’ll be in touch to arrange a session. Participation is free of charge. You’ll just need a valid travel ticket or concession.
Hidden Disabilities Sunflower Program
If you or someone you care for has a hidden disability like autism, dementia, or anxiety, using public transport can be difficult.
The Hidden Disabilities Sunflower is a global program that helps support people with non-visible disabilities. By wearing the distinctive green and yellow sunflower lanyard, individuals can signal that they may need a little extra assistance, understanding, or patience when travelling.
As members of the program, our journey makers are trained to recognise the sunflower symbol and respond with empathy and awareness. This helps create a more inclusive, supportive, and respectful environment for everyone using light rail — making the invisible, visible.
Individuals with non-visible disabilities, such as autism, dementia, or chronic pain, can wear sunflower-themed merchandise.sunflower-themed merchandise. This serves as visual signal to staff and fellow passengers that the wearer may need additional support and understanding.
To order a lanyard delivered to your home address, email sunflower@transport.nsw.gov.au and include the below information. Please note we can only deliver to NSW addresses and have a limit of 1 per person.
- Full name
- Unit and/or street number
- Street name
- Suburb
- Postcode