Transdev Sydney Ferries
Our network | Transdev Sydney Ferries
Transdev Sydney Ferries is the proud operator of the iconic Sydney Ferries, connecting communities and visitors across Sydney Harbour and the Parramatta River. We’ve operated this network on behalf of our client, Transport for NSW, since 2012.
Our Journey Makers – a team of almost 600 dedicated employees – run ferry services nearly 20 hours a day, seven days a week, helping about 15 million passengers journey across Sydney’s waterways each year.
Sydney Ferries are a beloved part of Sydney’s identity listed among the “must-do” experiences for visitors.
More about us
We provide services across 10 key ferry routes linking almost 40 wharves, from Circular Quay in Sydney’s CBD out to Manly and Parramatta out to the west.
This vital ferry system not only connects commuters and communities but offers one of the most scenic public transport experiences in the world. Our commitment to excellence is reflected in outstanding customer satisfaction with 98% of our ferry passengers satisfied with our services, and consistently receiving one of the the highest approval ratings of any transport mode in Sydney.
More about us
We provide services across 10 key ferry routes linking almost 40 wharves, from Circular Quay in Sydney’s CBD out to Manly and Parramatta out to the west.
This vital ferry system not only connects commuters and communities but offers one of the most scenic public transport experiences in the world. Our commitment to excellence is reflected in outstanding customer satisfaction with 98% of our ferry passengers satisfied with our services, and consistently receiving one of the the highest approval ratings of any transport mode in Sydney.
Our customer promise
We’re committed to offering you the best experience possible while travelling with us. We seek to continuously improve our service across seven areas: timeliness, safety, accessibility, customer feedback, information provision, customers service and comfort and cleanliness.
Our promise to you is to strive to make your ferry journey as easy, comfortable, safe and accessible as possible.
We value your time
We provide you with dependable ferry services that get you where you want to go.
You're in safe hands
We’ll get you there safely and securely with friendly crew and wharf teams available to assist if you have any safety concerns.
We keep you informed
We’re committed to always keeping you up to date with the right information, including during times of disruption.
Access for everyone
We’re committed to ensuring accessibility of our services to all. While all our ferries are fully accessible, not all wharves are – please ensure you plan your trip using transportnsw.info.
Have a good trip
We’re committed to offering you a stress-free journey in a comfortable and clean environment.
We listen to you
We’re committed to using your feedback to improve our service and meet your needs.
We respect you
We offer you a friendly and courteous service, no matter who you are.
If you would like Our Customer Promise in a language other than English or in Braille, . We’ll post it to you free of charge.